Shipments and returns
All our products are shipped and delivered by well known companies across the United States such as UPS and DHL.
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation.
We offer only one type of shipping: Free Shipping 3-7 business days(excluding weekends and holidays).
After processing your order, we will arrange the shipment of goods from USA，free shipping takes around 3-7 business days(excluding weekends and holidays) to arrive at its final destination.
To pack every single order, we use strong boxes with internal protection to guarantee safety through shipping process.
If you received a tracking number via e-mail, it means that your order has been processed and shipped to the distribution facility. As soon as your tracking information changes from “On Its Way” to “In Transit”, it only takes about 3-7 business days to arrive for Shipping.
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 1 day of placing your order at support@pinkbalsam.com
If you want to track your order please visit the following link: https://pinkbalsam.com/guest-tracking
If you have any questions, send us a message at our email address support@pinkbalsam.com
Returns Policy
Due to the discreet, sensitive, and hygienic nature of the products distributed, we do not accept returns. While we are happy to accept returns and offer refunds, the intimate nature of the items we sell prevents us from returning or exchanging them. For the health, safety, and peace of mind of our customers, any item intended to come into contact with any body part or bodily fluid is considered non-returnable and non-resellable. However, as part of our commitment to your satisfaction, we will consider all refund requests on a case-by-case basis and will notify you upon receipt of your inquiry.
Once an order has been processed and has left the warehouse, it is deemed to have been used and therefore cannot be returned.
I received a defective item on delivery. What should I do?
Whilst we do our best to ensure that none of our customers receive damaged or defective items, we do understand that products can arrive damaged in unforeseen ways. You will receive a 28-day guarantee from the date you receive the product. If you receive an incorrect delivery or an order with missing or defective parts, please contact us immediately.
We will try to find a solution on a case-by-case basis and will be happy to cover return shipping costs if the problem is found to be on our side.
What is the order cancellation policy?
All orders placed are final. If you accidentally place an order, please contact us immediately and we will attempt to cancel the order for you, but as the payment gateway incurs a transaction fee for each transaction, if the order is to be canceled at such a time, then the transaction fee will be payable by you.
Lost/stolen
We cannot be held responsible once an order has left our warehouse
If a tracking number is available, the order has been placed on hold and has left our building
If the order does not reach its destination, it is the customer’s responsibility to contact the carrier and make a claim.
Refund
7-Day Exchange & Return Policy. If you file a refund request. The money will be refunded to your account within 7-15 days after we agree.
Contact Info
WhatsApp: +86 15370904567
Email: support@pinkbalsam.com
Company: Kuohai Technology Co., Limited
Physical address: Room 22, 2/F, Foo To Building, 98 Argyle Street, Mongkok, Kowloon, Hong Kong.
Support: Monday-Friday 11 am-6 pm